Your mission
- Order Processing and Follow-up: Efficient management of order entries, confirmations, and follow-ups within the defined Service Level Agreements (SLAs).
- Order Negotiations: Conduct negotiations to achieve the best possible outcomes for both parties.
- Customer Inquiries: Promptly respond to internal and external customer inquiries regarding the order process, including inventory checks and order adjustments.
- Process Optimization: Monitor and improve departmental processes.
- Team Coordination: Work closely with all parties involved in the order process, both internally and externally.
- Customer Satisfaction: Continuously improve customer satisfaction.
- Customer Consultation: Preparing PCBs, advising on cost and production optimizations etc., selecting suitable partners and issuing of quotes.
- Reporting: Reporting on KPIs, creation of SWOT analyses, and monitoring of account progress.
Your profile
- You have a technical or commercial education or have comparable qualifications
- You have good communication skills and an open ear for the customer
- Ideally, you already have experience working with printed circuit boards
- Good time management skills
- You keep an overview when many tasks are waiting for you at the same time and don't let stress throw you off track
- Knowledge of AX, Salesforce, BI Qlickview/Qlicksense is desirable, but not essential
- Good written and spoken German and English skills
Why us?
We offer a secure working environment with long-term prospects in a constantly growing, future-oriented international sales company. We work locally and maintain a very informal working atmosphere. At the same time, we are globally networked thanks to our close links with the international offices.
Our Benefits include:
- Home office possible by arrangement, including office equipment (laptop, two screens and an electrically height-adjustable desk)
- Targeted support through access to our self-learning platform with numerous online courses
- Free parking spaces and good public transport connections
- Additional payment for company pension scheme or VL
- Supplementary company health insurance
- Vacation on the day of your birthday
- Special leave for other occasions