Your mission

• Order Processing and Follow-up: Efficient management of order entries, confirmations, and follow-ups within the defined Service Level Agreements (SLAs).
• Order Negotiations: Conduct negotiations to achieve the best possible outcomes for both parties.
• Customer Inquiries: Promptly respond to internal and external customer inquiries regarding the order process, including inventory checks and order adjustments.
• Process Optimization: Monitor and improve departmental processes.
• Team Coordination: Work closely with all parties involved in the order process, both internally and externally.
• Customer Satisfaction: Continuously improve customer satisfaction.

In Addition you will maintain a small customer base selling our best possible PCB solution. This role combines the following responsibilities:

• Customer Consultation: Preparing PCBs, advising on cost and production optimizations etc., selecting suitable partners and issuing of quotes.
• Reporting: Reporting on KPIs, creation of SWOT analyses, and monitoring of account progress.

Your profile

• You have a technical or commercial education or have comparable qualifications
• You have good communication skills and an open ear for the customer
• Ideally, you already have experience working with printed circuit boards
• Good time management skills 
• You keep an overview when many tasks are waiting for you at the same time and don't let stress throw you off track
• Knowledge of AX, Salesforce, BI Qlickview/Qlicksense is desirable, but not essential 
• Good written and spoken German and English skills

Why us?

We offer a secure working environment with long-term prospects in a constantly growing, future-oriented international sales company. We work locally and maintain a very informal working atmosphere.  At the same time, we are globally networked thanks to our close links with the international offices.

Our benefits include:

• Home office possible by arrangement incl. office equipment (laptop, two monitors and an electrically height-adjustable desk)
• Targeted support through access to our self-learning platform with numerous online courses
• Free parking spaces 
• bicycle plan
• "vrijdagmiddag borrel"
• Vacation on the day of your birthday 
• Special leave for other occasions